Smart Workforce

Workforce management for organisations running security staff and lone workers — scheduling and rostering, time and attendance, guard patrols verified by GPS and QR checkpoints, automated check-calls for people working alone, incident reporting, leave, and staff vetting.

Two very different users share it. In the control room, someone needs the whole picture: who is on, who is late, who has missed a check-call. In the field, someone needs to do one thing quickly, in the dark, with one hand, on a bad connection.

I worked across the web platform and the React Native app.

Almost every difficult decision here comes from the field user.

They are outdoors, often at night, frequently alone, on a phone with an unreliable signal, and they are not enthusiastic about your software. A clock-in that takes three taps and a good connection is a clock-in that quietly does not happen — and that failure does not stay small. The roster is wrong, so the control room is looking at a site it believes is covered, and payroll is wrong at the end of the month.

The check-call feature makes the stakes plainer than most software ever gets. It exists so that if a lone worker stops responding, somebody notices. A missed notification there is not a bug report.

Full-stack across the web platform and the React Native app for iOS and Android.

Workforce software shaped by the conditions its field users are actually in — where verification is the product, and where the difference between a two-tap action and a four-tap one shows up in the roster and the payroll.